McScoop The Poop – Service Terms & Conditions

Client Responsibilities

• Clients are responsible for providing safe, clear, and unobstructed access to the yard on all scheduled service days.
• If service cannot be completed due to locked gates, blocked access, aggressive pets, unsafe conditions, or failure to provide access, the visit will be charged as completed.
• Clients must immediately notify McScoop The Poop of any change in the number of pets using the yard.
• Clients are responsible for ensuring pets are secured during service.

Card on File & Deposit Requirement

• A valid credit or debit card must be kept on file before any services are scheduled or performed.
• A $50 deposit is required prior to the initial cleanups & one time cleanups.
• The deposit will be applied toward the initial cleanup service.
• Services will not begin until both the card on file and deposit are received.

Weather & Service Interruptions

• Inclement weather — including but not limited to snow, ice, freezing temperatures, heavy rain, or unsafe ground conditions — may make it hazardous or impossible to perform a scheduled cleanup.
• If a scheduled service is missed due to weather conditions, no refunds or service credits will be issued.
• The next scheduled visit will include all accumulated waste from the missed service period.
• Clients acknowledge that missed weather-related visits result in additional workload, particularly during winter months when snow or frozen ground may conceal waste.
• Pricing reflects this accumulated workload, and service will resume on the next scheduled visit once conditions are safe.
• Snow-covered yards may delay waste removal until waste becomes visible. No credits will be issued for delayed visibility due to snow cover.

Service Pauses

• If your pet(s) will not be using the yard for a period of time (vacation, illness, etc.) and you wish to avoid charges, advance notice is required to pause service.
• Services not paused in advance will be billed as scheduled.
• Pause requests must be submitted before the scheduled service date to take effect.

Payment Terms & Late Fees

• Payment is due upon invoicing unless otherwise agreed in writing.
• Unpaid balances must be paid within fifteen (15) days of the invoice date.
• Accounts with balances unpaid after fifteen (15) days may be subject to late fees, service suspension, or both until payment is received.
• Continued nonpayment may result in termination of service and referral to collections.

Fees, Pricing & Promotions

• All service fees, pricing, and promotional offers are subject to change.
• In the event of a pricing change, clients will be notified at least fourteen (14) days in advance.

Liability Disclaimer

• McScoop The Poop assumes no liability for damage to lawns, landscaping, gates, fences, pets, or other property.
• Clients understand that normal service may involve walking on grass, snow, ice, or uneven ground.

Termination of Service

• Either party may terminate service at any time with written notice.
• All outstanding balances remain due and payable upon termination.

Agreement

• By initiating service, the client acknowledges, understands, and agrees to all terms and responsibilities outlined above.